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Care Plans

Care Plans for long-term success

Care Plans combines proactive services and expert support in one flexible package. Reduce downtime, protect performance, and get more value from your Kongsberg investment.

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About Care Plans

Complete coverage

A Kongsberg Care Plan combines Technical Support and Lifecycle Services in a single agreement. It provides expert assistance and proactive services to help maintain performance, reduce disruption, and maximize the value of your cutting system.

Technical Support

Get rapid access to certified Kongsberg specialists, remote diagnostics, onsite service, and spare parts support to restore production quickly when issues arise.

Explore Technical Support →

Lifecycle Services

Proactive services designed to maximize equipment performance, reliability, and longevity through preventive maintenance, expert recommendations, software updates, and ongoing optimization.

Explore Lifecycle Services →

Compare Care Plans

Every operation has different support requirements. Compare the available Care Plan levels to find the right balance of coverage, response times, maintenance services, software updates, training benefits, and cost predictability for your business.

For the X and C Series

For the Ultimate Series

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Premium

Progressive

Preventive

No Plan

Remote support
yes
yes
yes
List price
Remote priority response
Within 1 hour
Within 2 hours
Within 3 hours
Upon availability
On-site priority response
Within next business day
Within two business days
Within three business days
Upon availability
On-site repair
yes
50% discount
20% discount
List price
Spare parts
yes
50% discount
10% discount
List price
Yearly preventive maintenance (PM) visits
1 PM
1 PM
1 PM
List price
iPC upgrade license
yes
yes
yes
List price
Remote iPC update
yes
yes
yes
List price
On-site installation and training
25% discount
‍25% discount
20% discount
List price
Purchasing consumables online through the Kongsberg Store
10% discount
10% discount
5% discount
List price

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uptime Care
Level 3

uptime Care
Level 2

uptime Care
Level 1

Preventive Care

Warranty

Production profile
16 hours/day
3,600 hours
12 hours/day
2,700 hours
8 hours/day
1,800 hours
no
no
Connection to Kongsberg infrastructure
Mandatory
Mandatory
Mandatory
Optional
Optional
Monitoring & diagnostics
yes
yes
yes
no
no
Remote support
yes
yes
yes
yes
yes
Remote priority response
Within 1 hour
Within 1 hour
Within 1 hour
Within 3 hour
Upon availability
On-site priority response
Within next
‍business day
Within next business day
Within next business day
Within three business day
Upon availability
Service strategy
Not applicable after warranty period
Not applicable after warranty period
Not applicable after warranty period
Not applicable after warranty period
yes
Preventive visits
Approx. every
1,800 hours
Approx. every
1,800 hours
Approx. every
1,800 hours
Once per year
List price
Repair service (parts)
yes
yes
yes
10% discount
List price
Repair service (labor, travel, lodging)
yes
yes
yes
20% discount
List price