Technical support that minimizes downtime
When unexpected issues disrupt production, fast access to expert support can make all the difference. Kongsberg Technical Support helps you resolve problems quickly through remote diagnostics, certified service engineers, and regional spare parts availability, so you can get back to producing with confidence.
Expert support when it matters most
When unexpected issues disrupt production, every minute of downtime impacts productivity, delivery commitments, and profitability. That's why our services are focused on one goal: helping you get back up and running as quickly as possible.
Our global support organization combines expert assistance, remote diagnostics, regional service coverage, and spare parts availability to resolve issues efficiently and minimize disruption. Whether support is delivered remotely or onsite, you can rely on experienced specialists and proven processes to keep your operation moving.
Expert help, wherever you are
Support is delivered by certified Kongsberg service engineers and authorized distributors with extensive product knowledge and regional coverage. You get fast access to specialists who understand your equipment and production environment.
Faster recovery with regional spare parts
Regionally stocked spare parts help reduce waiting times when replacement components are needed. This enables faster repairs and a quicker return to production.
Support for connected machines
Smart Services provide enhanced diagnostics for connected systems, helping identify and resolve issues more efficiently. The result is faster troubleshooting and reduced downtime.
Easy access to expert assistance
The Kongsberg Support Portal gives you a simple, centralized way to request support, manage cases, and track progress. Help is always just a few clicks away.
How we maximize your uptime
1. Contact support
- Easy case creation
Submit support requests quickly through the Kongsberg Support Portal. - Case tracking
Track and manage all support cases in one place. - Faster resolution
Complete case information helps speed up troubleshooting. - Direct expert access
Connect directly with Kongsberg support specialists.
2. Diagnose and resolve
- Remote support
Many issues can be identified and resolved without an on-site visit. - Expert guidance
Receive technical support from experienced Kongsberg specialists. - Smart diagnostics
Connected machines benefit from enhanced diagnostic capabilities through Smart Services. - Less disruption
Reduce delays and keep production interruptions to a minimum.
3. On-site support when needed
- Certified experts
Support is delivered by certified Kongsberg engineers and authorized distributors. - Regional coverage
Strong service coverage helps keep qualified support close at hand. - Trusted service
Receive consistent, high-quality support from experienced specialists. - Priority response
Response levels are aligned with your selected Care Plan.
Complete coverage
Technical Support helps resolve issues quickly and restore production when problems occur. But maintaining long-term performance requires proactive services that help prevent downtime before it happens.